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OUR ENVIRONMENT |
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Finesse is a haven of relaxation and tranquility. Please respect the quiet and privacy needs of others by turning off mobile phones. Parents please note that it is preferred you make childcare arrangements for any spa or beauty treatments. |
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DO I NEED TO BOOK? |
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Yes definitely, particularly for late nights and weekends we advise booking two to three weeks in advance. To avoid disappointment we recommend that on your regular visit you make a tentative appointment. |
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WHEN SHOULD I ARRIVE? |
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Approximately 5 minutes before your treatment will allow you some time to unwind. If it is your first visit with us your consultation forms will take about ten minutes to complete. |
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WHAT HAPPENS IF I AM LATE? |
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Arriving late will mean that your appointment time will be limited. Your treatment will still end on time so that our next client is not delayed. |
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WHAT IF I NEED TO REARRANGE MY APPOINTMENT? |
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Please give us 24 hours notice so we can accommodate your request. As all appointments are confirmed, a cancellation fee will be incurred unless 24 hours notice is given. Credit card details will be required for bookings of more than two hours. |
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DO YOU HAVE A LOYALTY PROGRAMME? |
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Yes, we have a variety of loyalty programmes. Speak to your therapist for full details about our loyalty and referral programme. |
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WHAT ABOUT PAYMENT? |
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We accept all major credit cards, EFTPOS and cash. |
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DO YOU SELL GIFT VOUCHERS? |
| | Yes we do. Gift vouchers are available for any treatment or to a specific dollar value. From time to time we will have specific salon promotions but this will be clearly stated on your voucher. Gift Vouchers are not redeemable on Saturdays. |
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DO YOU HAVE A DELIVERY SEVRVICE? |
| | Products and gift vouchers are available to be ordered by phone and paid by credit card, plus postage, for convenient ordering and efficient delivery. |
